Follow these steps to troubleshoot your Europe Magic Wand.
1) Check the power connection is secure
2) Try another outlet
If that doesn't work, try the following steps:
1) Press the power button quickly
1) Press the power button quickly
2) Press the power button hard
3) Press the power button a little longer
4) Hold down the power button for 3 seconds
If none of these steps work, please contact the dealer your purchased the product from.